Do you have a claim?

Please contact your dealer first. There you will receive support in accordance with our guarantee and warranty conditions: Standard parts with 2 years warranty, HP parts and water pumps with 4 years or up to 100,000 miles (160,934 km). Further information on the subject of claims can be found here.

Questions about a claim

Claim request
Contact Details

Which item is it about?

Please enter the item number.
Please provide the purchase date.

Upload purchase receipt

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Please upload a file.

Vehicle Information

VIN

The Vehicle Identification Number (VIN) or FIN (Fahrzeug-Identifikationsnummer) is 7 or 17 characters long and is usually located on the dashboard on the driver's side, in the door frame of the driver's door, or in the engine compartment. It can also be found in the vehicle documents, such as the registration certificate. The exact position may vary depending on the vehicle model.

Please enter your Vehicle Identification Number (VIN).
Please enter your Vehicle Identification Number (VIN).

Details about the claim

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Have you already contacted your parts dealer?*

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Spare Part Documentation

Please photograph the relevant spare part, including markings, numbers, and the packaging with batch numbers and barcode, if available.
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Please upload a file.

Personal details

Please enter your first name.
Please enter your last name.
Please enter a valid phone number.
Please enter your country.
Please provide your house number.
Please enter your postal code.
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Your background*

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