New: The rear axle control arm for the Volkswagen Group's MQB platform
New: The rear axle control arm for the Volkswagen Group's MQB platform
Patrick Stüdemann
Head of Technical Training
E-Mail: [email protected]
Trainings
Vehicle check-in dialogue
Dialog acceptance
A professional dialog reception is crucial for transparency, trust and customer satisfaction in the workshop. It enables a direct vehicle inspection together with the customer, in which defects and maintenance requirements are explained clearly.
Our training shows you the advantages of a modern service area. You will learn how the service market has developed and what requirements are placed on a successful dialog reception. You will also learn how service personnel can build customer loyalty through sales promotion and active service and what advertising opportunities are available during the acceptance process.
Contact us
Are you interested in a training course? We look forward to hearing from you.
Contact us
Are you interested in a training course? We look forward to hearing from you.
Patrick Stüdemann
Head of Technical Training
E-Mail: [email protected]
Training content
- Importance of and differences in the direct vehicle check-in dialogue
- Development of the service market
- Requirements for a successful check-in dialogue
- Carrying out the vehicle check-in dialogue
- Requirements for the service personnel
- Sales promotion and active service
- Advertising opportunity during vehicle check-in dialogue
Training duration 2 hours
Training location by arrangement
Max. Number of participants none
Further training
4-8 hours
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EV Experience Center
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Dialog acceptance Dialog acceptance Dialog acceptance Dialog acceptance Dialog acceptance Dialog acceptance
Dialog acceptance Dialog acceptance Dialog acceptance Dialog acceptance Dialog acceptance Dialog acceptance
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